As a pet insurance provider with years of experience, we deal with thousands of claims every month. Many of us are also passionate pet owners and understand how worrying it can be when our pets are unwell, and therefore our team strive to provide the best possible outcome for our customers.
The complaints referred to during the broadcast are active complaints with Perfect Pet, which we are currently investigating as part of our Complaints Procedure. Until our complaints department have completed their independent complaints review, in line with FCA and FOS requirements, we cannot comment on these cases as we do not wish to jeopardise the independent complaints outcome.
We do however welcome all feedback from our policyholders whether that feedback be positive or negative and use this to continuously improve upon our products and services.